.care-support{--su-ink:#24422f;--su-muted:#526b5b;--su-line:#dbe7df;--su-green:#0d743a;color:var(--su-ink);max-width:1240px;margin:0 auto;min-width:0}.care-support *{box-sizing:border-box}.care-support h1,.care-support h2,.care-support h3,.care-support p{margin:0}.care-support p{line-height:1.65}.care-support button,.care-support input,.care-support textarea,.care-support select{font:inherit}.care-support button:focus-visible,.care-support a:focus-visible,.care-support input:focus-visible,.care-support select:focus-visible,.care-support textarea:focus-visible,.care-support summary:focus-visible{outline:3px solid #88ba97;outline-offset:3px}.care-support button:disabled{opacity:.6;cursor:wait}.support-heading{display:flex;justify-content:space-between;gap:30px;align-items:start;margin-bottom:29px}.support-eyebrow{font-size:.74rem;color:#4a7358;margin-bottom:10px!important}.support-heading 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#0f4825}.support-button:hover:not(:disabled){filter:brightness(.97)}.support-notice{padding:13px 17px;margin-bottom:22px;background:#edf7f0;border:1px solid #d6e9dc;border-radius:9px;font-size:.8rem;line-height:1.6;color:#31593f}.support-notice.is-error{color:#813f28;border-color:#ebd6ce;background:#fff6f1}.support-workspace{display:grid;grid-template-columns:300px minmax(0,1fr);gap:30px;align-items:start}.support-queue{min-width:0}.support-queue-heading{display:flex;justify-content:space-between;align-items:baseline;gap:10px;margin-bottom:19px}.support-queue-heading h2{font-size:.97rem;font-weight:630}.support-queue-heading>span{font-size:.68rem;color:var(--su-muted)}.support-queue-counts{display:flex;gap:11px;flex-wrap:wrap;color:var(--su-muted);font-size:.67rem;line-height:1.7;margin:-5px 0 17px}.support-queue-counts strong{color:#285438;font-weight:650}.support-field{display:grid;gap:8px;min-width:0}.support-field>label{font-size:.76rem;font-weight:600;color:#3b5c47}.support-field 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#3d5e47;min-width:0}.support-case.is-active{border-color:#96bea3;background:linear-gradient(115deg,#edf7f0,#fff);box-shadow:inset 0 1px 0 #fff,0 3px 10px -8px #1e6b36}.support-case:hover:not(:disabled){border-color:#9abfa7}.support-case-meta{display:flex;align-items:center;justify-content:space-between;gap:7px;margin-bottom:11px}.support-case-meta time{font-size:.56rem;color:#62756a;text-align:right}.support-badge{display:inline-flex;align-items:center;white-space:nowrap;width:fit-content;font-size:.65rem;line-height:1.5;padding:3px 7px;border-radius:5px;color:#4e6457;background:#eef3ef}.support-badge.is-new{background:#eaf1f7;color:#355b75}.support-badge.is-in_progress{background:#eef0fa;color:#4c5682}.support-badge.is-waiting{background:#fff2dc;color:#805a1e}.support-badge.is-resolved{background:#e8f3eb;color:#346548}.support-case>strong{display:block;font-size:.85rem;font-weight:620;line-height:1.5;overflow-wrap:anywhere}.support-case>p{font-size:.73rem;color:#597060;margin-top:8px;display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;overflow-wrap:anywhere}.support-case>small{display:block;margin-top:11px;font-size:.64rem;color:#677c6e}.support-queue-empty,.support-queue-loading,.support-queue-limit{font-size:.76rem;color:var(--su-muted);padding:12px 4px}.support-queue-limit{font-size:.67rem}.support-content{min-width:0;border:1px solid #dbe7de;border-radius:16px;padding:27px 29px;background:linear-gradient(125deg,#f1f8f3,#fff 42%,#fff 82%,#f7fbf8);box-shadow:inset 0 1px 0 #fff,0 12px 30px -30px #28583a}.support-new-heading h2,.support-thread-heading h2{font-size:1.4rem;line-height:1.4;font-weight:640;letter-spacing:-.02em;overflow-wrap:anywhere}.support-new-heading>p{font-size:.81rem;color:var(--su-muted);margin-top:11px;max-width:68ch}.support-new-form{display:grid;gap:21px;margin-top:27px}.support-char-count{display:block;font-size:.65rem;color:var(--su-muted);margin-top:-13px;text-align:right;font-variant-numeric:tabular-nums}.support-vehicle-consent{border-top:1px solid var(--su-line);padding-top:20px}.support-vehicle-consent>label{display:flex;align-items:center;gap:10px;cursor:pointer;font-size:.8rem;color:#31573f}.support-vehicle-consent input{width:18px;height:18px;margin:0;accent-color:var(--su-green)}.support-vehicle-consent>p{font-size:.68rem;color:var(--su-muted);margin:7px 0 0 28px}.support-vehicle-consent>.support-field{margin-top:17px;max-width:390px}.support-vehicle-consent>.support-field[hidden]{display:none}.support-new-actions{display:flex;align-items:center;justify-content:space-between;gap:25px;margin-top:5px}.support-new-actions>p{font-size:.7rem;color:var(--su-muted);max-width:42ch}.support-new-actions>.support-button{flex-shrink:0}.support-thread-kicker{display:flex;gap:12px;align-items:center;margin-bottom:12px;flex-wrap:wrap}.support-thread-kicker>span:not(.support-badge){font-size:.72rem;color:var(--su-muted)}.support-thread-meta{display:flex;gap:14px;align-items:center;flex-wrap:wrap;margin-top:13px;font-size:.68rem;color:var(--su-muted)}.support-thread-meta>span{color:#3c6249}.support-status-form{display:flex;align-items:end;gap:12px;padding:20px 0 0;margin-top:21px;border-top:1px solid var(--su-line)}.support-status-form>.support-field{flex:1;max-width:270px}.support-status-form select{font-size:.77rem;min-height:39px;padding:8px 11px}.support-attention{margin-top:21px!important;font-size:.77rem;color:#785a27;padding:12px 15px;background:#fff7e8;border:1px solid #eddfc5;border-radius:8px}.support-transcript{display:grid;gap:23px;padding:27px 0}.support-message{padding:0 0 20px;border-bottom:1px solid var(--su-line);min-width:0}.support-message:last-child{border:0;padding-bottom:0}.support-message>header{display:flex;justify-content:space-between;gap:18px;align-items:baseline;margin-bottom:11px}.support-message strong{font-size:.8rem;font-weight:650}.support-message time{font-size:.65rem;color:var(--su-muted);flex-shrink:0}.support-message.is-team strong{color:#0d6b35}.support-message>p{font-size:.86rem;white-space:pre-wrap;overflow-wrap:anywhere;color:#35523f}.support-message.is-team>p{background:#eaf5ee;border-radius:0 10px 10px 10px;padding:16px 18px;color:#294f37;border:1px solid #dceadf}.support-composer{padding-top:22px;border-top:1px solid var(--su-line)}.support-composer-actions{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-top:12px}.support-composer-actions .support-char-count{margin:0}.support-history{margin-top:28px;border-top:1px solid var(--su-line);padding-top:17px}.support-history summary{width:fit-content;cursor:pointer;font-size:.73rem;color:#456d52;padding:3px 0}.support-history ol{list-style:none;padding:0;margin:15px 0 0;display:grid;gap:12px}.support-history li{display:flex;gap:14px;font-size:.68rem;line-height:1.6;color:var(--su-muted)}.support-history time{white-space:nowrap}.support-resolved{display:flex;justify-content:space-between;align-items:center;gap:20px;padding:18px;border:1px solid #d7e7dd;border-radius:10px;background:#f0f8f2}.support-resolved strong{font-size:.85rem;font-weight:620}.support-resolved p{font-size:.73rem;color:var(--su-muted);margin-top:7px}.support-resolved .support-button{flex-shrink:0}.support-empty{padding:50px 12px;max-width:550px;margin:0 auto;text-align:center}.support-empty-symbol{display:flex;align-items:center;justify-content:center;width:47px;height:47px;border:1px solid #c3ddcc;background:linear-gradient(140deg,#fff,#ddefe3);border-radius:50%;font-size:1.3rem;color:#43815b;margin:0 auto 20px}.support-empty h2{font-size:1.25rem;line-height:1.4;font-weight:620}.support-empty p{font-size:.82rem;color:var(--su-muted);margin-top:13px}.support-empty .support-button{margin-top:20px}
@media(max-width:950px){.support-workspace{grid-template-columns:245px minmax(0,1fr);gap:21px}.support-content{padding:24px 21px}.support-heading h1{font-size:1.8rem}.support-heading{gap:21px}.support-heading-actions{max-width:265px}.support-new-actions{align-items:start;gap:15px}.support-new-actions>p{font-size:.68rem}.support-resolved{display:block}.support-resolved .support-button{margin-top:15px}.support-case-meta{align-items:start;flex-direction:column;gap:6px}}
@media(max-width:710px){.support-heading{display:block;margin-bottom:23px}.support-heading-actions{max-width:none;align-items:start;margin-top:18px;gap:13px}.support-heading h1{font-size:1.7rem}.support-workspace{display:block}.support-queue{margin-bottom:23px}.support-queue-heading{margin-bottom:12px}.support-queue>.support-field{max-width:240px}.support-queue-counts{margin:0 0 13px}.support-case-list{display:flex;overflow-x:auto;max-height:none;scroll-snap-type:x proximity;padding:3px 3px 11px;gap:10px}.support-case{flex:0 0 255px;scroll-snap-align:start}.support-case-meta{flex-direction:row;align-items:center}.support-queue-empty{padding:5px 0}.support-content{padding:24px 20px;border-radius:13px}.support-new-heading h2,.support-thread-heading h2{font-size:1.25rem}.support-new-form{gap:19px}.support-new-actions{display:block}.support-new-actions>.support-button{margin-top:16px;width:100%}.support-message>header{gap:12px}.support-message time{font-size:.59rem}.support-message>p{font-size:.83rem}.support-message.is-team>p{padding:14px}.support-history li{display:block}.support-history time{display:block;font-size:.62rem;margin-bottom:3px}.support-empty{padding:30px 5px}}
@media(prefers-reduced-motion:no-preference){.support-button,.support-case{transition:border-color .16s,filter .16s}}

@media(max-width:800px){.support-case-list>.support-case:only-child{flex-basis:100%}.support-queue>.support-field:has(+.support-case-list>.support-case:only-child){max-width:none}}