Access and refund procedure
https://llcar.ru/delivery · https://llcar.ru/refund · Part of the offer agreement (cl. 11.1)
How you will get access after payment
The product is digital; there is no physical delivery.
After payment is confirmed, the subscription is activated automatically for the vehicle (VIN) specified at checkout, in the account whose email address or phone number you provided when paying. Deadline — no later than 15 minutes.
Two emails are sent to your email address: a fiscal receipt and an activation confirmation with the end date of the paid period.
Open the LLCAR app and sign in to your account — subscription features are already available for your vehicle. If the app was open during payment, restart it or refresh the “Subscription” screen.
The subscription is tied to the account and the vehicle, not to the phone: after changing or reinstalling the device, simply sign in again.
If access does not appear. Write to llcar@llcar.ru or call +7 930 321-00-08, provide the account email address, the vehicle VIN, and the payment time. We will verify the payment and enable access manually within one business day. No activation codes or keys need to be entered.
Renewal. The next period is paid automatically at the same price. Auto-renewal is carried out under the existing consent at the end of the paid period; no advance email is sent. The date, amount, and billing frequency are available in your personal account. You can cancel at any time in the app (the “Subscription” section), in your personal account on the website, or by emailing support; access is retained until the end of the paid period.
Refund procedure
1. When the money is refunded in full
1.1. The subscription was not activated due to the Provider's fault within 24 hours after payment, and support was unable to activate it within one business day after the request.
1.2. An erroneous or duplicate charge occurred for the same period.
1.3. The charge was made after the User declined renewal or from a payment method the use of which the User had declined (Art. 16.1 of the RF Law “On Protection of Consumer Rights”).
2. Cancellation of the paid period
2.1. The User has the right to withdraw from the agreement at any time (Art. 32 of the RF Law “On Protection of Consumer Rights”). In this case, the cost of the unused portion of the paid period is refunded proportionally to the remaining days, minus the expenses actually incurred by the Provider.
2.2. If the User cancels within 7 days after the first payment and has performed no more than three diagnostic sessions during that time, the refund is made in full.
3. When no refund is made
3.1. For paid periods that have already expired.
3.2. When access is terminated for a violation of section 7 of the offer agreement.
3.3. Due to incompatibility of the adapter or the vehicle, which the User could have learned about in the free Lite version: connecting and reading errors are available free of charge precisely in order to check compatibility before payment.
4. How to request a refund
4.1. Submit a request to llcar@llcar.ru including: full name, account email address, vehicle VIN, date and payment amount, and the reason for the refund.
4.2. The review period is 10 calendar days. The refund is issued to the same payment method used for the payment, within 10 days after the decision is made; the crediting time depends on the bank and usually ranges from 3 to 30 days.
4.3. The payment partner's fee is not charged to the User upon refund.
LLC «LLCAR»
PSRN 1267700152785, TIN 9734025407, KPP 773401001
Address: 123290, Moscow, Shelepikhinskaya Naberezhnaya, 34, bldg. 3, apt. 784
Current account 40702810138720044095 at PJSC Sberbank, correspondent account 30101810400000000225, BIK 044525225
E-mail: llcar@llcar.ru. Phone: +7 910 007-77-87. Support: +7 930 321-00-08. Website: https://llcar.ru
General Director of LLC «LLCAR»
_________________________ / P. A. Nelepa /
18.09.2026